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Frequently Asked Questions
What is this debt for?
The notice outlines the amount of the debt and to whom it is owed. Please contact our office between 8:00 a.m.-5:00 p.m., CST, Monday through Friday to speak with one of our customer service representatives.
Why didn’t I receive a bill before it was sent to a collection agency?
The address we used to send the notice you received is the same one that the creditor/service provider has. Our clients routinely send several letters before a debt is sent to us for collections.
Has this debt been reported to a credit-reporting agency?
Our company will report this debt to the three major credit-reporting agencies if it remains unpaid for 45 days from the date we receive it from the creditor/service provider.
Was my insurance filed for this debt?
The filing of insurance is typically a service to the patient and not a requirement. In nearly every case, it is the guarantor’s (or patient’s) responsibility to follow up to ensure that insurance was filed. Even if it was filed, it is still the individual’s responsibility to ensure payment of the debt.
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